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Conservatory Specialist


The guarantee:

This product is made up of a number of component parts which carry the following guarantees, for the purpose of providing cover for any defective material found during the guarantee period.
NB: Prior to installation, all goods should be stored in a dry place, stacked upright, slightly raised from the ground and adequately protected from the weather, away from sharp or heavy objects.
A Schedule of product cover
Colour Fastness Of PVCu Profiles - 10 Years
Polycarbonate - 10 Years
Glass* - 10 Years
Hardware (Handle/Locks etc) - 2 Years
Steel Base & Walls - 15 Years
*Double glazed glass units are only covered against failure of the seals.

B Exclusions

1. The guarantee does not cover:
a. Damage caused as a result of any accessories, eg, Blinds, fans, electrical fittings etc.
b. Base construction, or installation of the product.
c. Damage of defect caused by any peril capable of being insured under a Household, or similar policy of insurance.
d. Loss of use or consequential loss or damage of any nature.
e. Any damage caused by war risks, sonic booms or nuclear radiation, storm, flood.
f. Neglect, misuse, resulting from failure to comply with storage, installation, or maintenance instructions.
g. Costs relating to the installation of the product.
h. Initial missing product or damaged product reported beyond the following timescales:
- Missing packages not notified within 14 days.
- Missing / damaged contents of a package not notified within 14 days.
i. Costs in replacing any defective part.
j. The possible dulling of frames due to weather conditions.
k. Discolouration of acrylic or polycarbonate translucent roofing material due to biological or atmospheric conditions.
l. The failure of the installation to reduce or eliminate condensation.
2. Regular maintenance of all moving parts is essential, as indicated in the instruction manual. In the event that the customer has been negligent in maintaining the product, we reserve the right to recover any costs incurred in the rectification of any failing that has occurred due to such negligence.
3. The guarantee does not cover normal wear and tear on the product.
4. Under this guarantee we shall not be held liable for any defect or damage caused by incorrect handling or storage beyond the point of receipt, or installation of the product.
C Claims procedure
1. In the event of any difficulty arising with the product, the matter should be reported as soon as possible.
2. Following notification of a claim, a claims form will be issued. This must be completed and returned. Repair work will not be authorised unless this procedure is followed.
3. In the event of any claim we may, at our sole discretion, replace or pay in cash the amount of the relevant repair.
D Repair Conditions
1. Any repair work must be carried out by an authorised and approved installer.
2. For any reason it is not possible to replace a defective part with an identical product, a suitable alternative will be used.
3. If any difference shall arise as to the amount to be paid under this guarantee (liability being otherwise admitted), such a difference shall be referred to an arbitrator to be appointed by the parties in accordance with the statutory provisions then in force. Any making of an award shall be a condition precedent to any right of action against us.

FENSA Registered
Consumer Protection Association